Troubleshooting charging issues:
- Check the connection: Make sure the plug is fully inserted into the port and locked in place. Try unplugging and reconnecting.
- Inspect the charger: Look for error messages, flashing lights, or screen prompts on the charging station — they may indicate the problem.
- Restart the process: Cancel the session via the app (if used), lock and unlock the car, and try again.
- Try a different cable or station: Sometimes the issue is with the charger, not your car. Switching stations can resolve the problem.
- Check the car’s dashboard: Look for warnings or notifications that might explain the issue (e.g., charging scheduled, door open).
If the problem persists, contact the charging provider’s support or your vehicle manufacturer for assistance.